Patient Collection
Trust RCM Workshop - Improve Patient
Collections and Stop Revenue Leakage
Trust RCM Workshop - Improve Patient Collections and Stop Revenue Leakage
Patient Follow-Up for Collections
Successful patient collection is of paramount importance to ensure an effective revenue cycle and prevent revenue loss. According to industry reports, patient receivables account for over 20 percent of provider revenue but a significant portion of it becomes bad debt and finally written off. As a healthcare provider, you must be facing constant challenges as unpaid and delayed payments decrease your cash flow and weaken financial health.
We, at RCM Workshop, understand the sensitivity and importance of patient collection and assist our clients get the best of outcomes – financial and patient satisfaction. Our patient collection experts approach the patients professionally and respectfully, and communicate effectively.
Our Services
- Maintain accurate information on patient account
- Generate structured and easy to understand patient statement
- Create a payment policy
- Offer flexible payment plans and mechanism
- Offer various payment options
- Track and follow up with patients methodically
- Communicate clearly and respectfully
Our Best Practices
An effective patient collection begins at the start of revenue cycle, correct determination of patient’s financial responsibility for the service, collecting payment at the point of service and maintaining well organized records of service and payment details. After receipt of insurance payment, our patient collection experts generate patient statements and communicate with patients for collection of outstanding balance. Our team follow-up with patients according to our client’s guidelines and protocol and addresses inbound patient calls related to the patient account.
Our patient collection process follows industry standard best practices to effectively improve outstanding payment collection and patient satisfaction.
We understand the sensitivity of calling patients for collection and our courteous patient collection experts are properly trained to deal with the nuances of patient calls and maintain a healthy relationship with patients.
- Maintain accurate information on patient account
- Generate structured and easy to understand patient statement
- Create a payment policy
- Offer flexible payment plans and mechanism
- Offer various payment options
- Track and follow up with patients methodically
- Communicate clearly and respectfully
Benefits
Our Value Propositions
Our Patient Collection services extend a multitude of benefits to your business fulfilling your revenue objective and reducing revenue loss.
WHY US?
Why partner with us
Our methodical and persistent approach to follow up with patients and respectful communication with them gives an exceptional outcome in patient collection without annoying the patient. Our unwavering commitment to minimizing write-offs and reducing bad debts ensures that you can confidently rely on us to achieve optimal financial outcomes. We pride ourselves on delivering exceptional results, providing regular updates on our process performance and quality metrics through our partnership. Seize the Opportunity to Supercharge Your Revenue Cycle – Partner with Us Today for Outstanding Results!