Service Delivery
Enjoy Our Service Delivery Excellence
and Safeguard Financial Health
Enjoy Our Service Delivery Excellence and Safeguard Financial Health
Essence of Our Delivery Excellence
Our service delivery framework ensures that our team delivers the best measurable outcomes to our clients. Our service delivery team leverages the power of data analytics and project management best practices to deliver the highest possible value for your investment. The key components of our service delivery framework namely Process Transition, Operation, Quality Assurance and Measurement & Reporting work cohesively to deliver quality results to exceed SLAs.
OUR SERVICE DELIVERY FRAMEWORK
Design, Transition, Operations
& Measurement
We aim to exceed SLAs through better process management and rigorous QA activities. Our daily audit mechanism helps us identify errors and take corrective measures. We analyse audit data on a regular basis and proactively identify areas of improvement as part of our continuous improvement policy. Salient features of our QA activities
Define: Process Transition
- Knowledge Transfer & Process Training
- Process Mapping
- Identify KPIs & Define Reporting Structure
- Process Documentation
- Run a Pilot
Establish: Infrastructure, Team & Training
- Setup Infrastructure
- Team Induction
- Training to Team members
- Create other process specific documents & templates
Execute: Operations
- Daily Work Assignment
- Review, Audit & Feedback
- Process & Productivity Reporting
- Incorporation of feedback
- Project Management Approach
Deliver: Measurement & Reporting
- Measurement of KPIs / metrics
- Daily / Weekly /Monthly Reporting of Process KPIs
- Trend Analysis & Process Improvement initiatives
BENEFITS
Advantages of Our Service Delivery
Our service delivery framework follows industry standard best practices to deliver assured quality and on time consistently. Our standard operating procedure provides guidelines, protocols and best practices for every operational process to ensure standardization. Our management oversight guarantees we deliver according to the SLAs.
- Unparalleled quality in delivered outcome
- Complete visibility to process performance
- Structured protocol to incorporate feedback
- Project management approach
- Seamless integration of technology, process & people