Quality

Uncompromising Quality to Your
Revenue Cycle Outcomes

To Us Quality Comes First

An effective quality control and assurance strategy is of paramount importance to not only ensure efficiency in revenue cycle management but also to meet compliance requirements of insurance regulations. Our quality audit activity is an essential part of our service delivery framework and stringently followed at every stage of revenue cycle to streamline operations, minimize errors, and optimize revenue generation. Our quality audit team conducts daily audits for every process to identify errors and ensure higher accuracy in claims. Our quality assurance activities help us achieve improved compliance with insurance regulations.

Our Quality Control and Assurance Process

We aim to exceed SLAs through better process management and rigorous QA activities. Our daily audit mechanism helps us identify errors and take corrective measures. We analyse audit data on a regular basis and proactively identify areas of improvement as part of our continuous improvement policy. Salient features of our QA activities

Daily quality review and audit

Reduce errors and improve accuracy

Structured feedback mechanism

Communicate audit feedback to process associates

Analysis of audit and performance data

Identify areas of improvements

Regular process audit

Identify process deviation from SOP

Reporting of quality metrics

Report to management and clients

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Quality Advantage

Benefits of our Quality Assurance Programme

By ensuring accuracy and efficiency in data entry, coding, billing, claim filing, denial analysis, managing account receivables, and by carrying out internal audits, we at RCM Workshop, are able to guarantee higher and faster realization of claims.