RCM workshop has a robust IT Infrastructure to support a truly 24×7 operations for our clients. With built in redundancy at every critical IT asset, we ensure high availability and reliability of our service delivery. Data security, high speed internet connectivity and back up power supply are some of the key components of our IT infrastructure. We have arrangement for back up services through business continuity and disaster recovery management plan to ensure uninterrupted operations.
Infrastructure
Salient Features of Our IT Infrastructure
Our IT Infrastructure is built on latest technologies and equipment to support our service delivery. Reliability and security is the hallmark of our infrastructure.
100% redundancy in IT equipment and tools
Dedicated leased line for internet connectivity
Data protection and security through firewall system
Backup UPS for 24x7 uninterrupted power supply
State of the Art VOIP & Call Recording Facility
Effective business continuity and disaster management plan
Data Security
We are HIPAA compliant and we are fully committed to safeguard the privacy of all patients and to protect the confidentiality and security of patient information.
HIPAA training to all employees during joining period and once every six months
Regular review and assessment of compliance
Biometric access control for entry to and exit from the office
Connection to the clients’ servers through secure VPN tunnels
Confidentiality agreement with all employees
HIPAA compliant Password policy
ADVANTAGES
Benefits of Our IT Infrastructure
Our IT Infrastructure is scalable to accommodate sudden surge in work volume, fully backed up by standby power supply, and built on physical and technical safeguards.